Assistant Store Manager

Overview:

The Assistant Store Manager is a key position within the store environment and performs a wide variety of duties under the direction of the Store Manager. In the absence of the Store Manager, performs the duties of the Store Manager. This includes supervising staff, store presentation, merchandising and inventory rotation, customer service, store sales, and store administration. This hands-on position trains and supervises store associates and ensures a safe and healthy work environment.

Duties and Responsibilities:

Supervisory and Team

Foster a positive workplace and team environment through open communication
Motivate and inspire store associates
Cross-train store associates and volunteers to do various jobs within the thrift store
Provide ongoing training, feedback and performance reviews for store associates
Provide leadership through modeling appropriate behaviour
Learn all job functions of the store and cover off for various roles when required.
Respect and comply with all WINS policies and procedures, ensuring that employees are aware of, and comply with, policies
Use appropriate discipline when required, as per WINS’ policies
Attend and participate in regular staff meetings, communicating relevant events to the store associates
Other duties as assigned by Store Manager

Store Presentation and Merchandising

Ensure a clean and organized store
Ensure stock is rotated regularly and merchandise is organized and displayed to maximize sales
Operate the store to maximize product on the sales floor
Learn and train staff on product knowledge and merchandising
Ensure consistent and quality sorting and pricing of donations

Store Sales and Profitability

Ensure product pricing represents fair market value
Build awareness of WINS and positive relationships with residents, businesses, and organizations in the neighborhood

Customer Service

Set example in customer service for employees, welcoming and responding to customers in a courteous and helpful manner
Ensure customer concerns are addressed in a timely and professional manner
Create a non-judgmental and supportive environment for WINS referral clients and customers

Store Administration

Maintain cash handling procedures and standards to record, balance, and deposit daily sales, report and document any variances in cash
Order supplies and maintain appropriate supply levels

Health, Safety, and Security

Ensure and maintain a safe working environment for employees in the store
Report any workplace incidents on a timely basis
Secure store premises on a daily basis
Ensure donations and garbage left outside store premises are picked up in a timely manner
Ensure that loss prevention processes and policies are consistently implemented

Job Skills:

• Strong communication, interpersonal and coaching skills
• Strong customer service focus
• Ability to motivate and supervise staff
• Previous experience in a retail or customer service environment preferred
• Physically fit with the ability to properly lift heavy items
• Demonstrated ability to prioritize and multitask