Clinical Aide

*About Beam Radiology*

Beam Radiology is a physician-led, community-based diagnostic imaging and specialty care organization committed to compassionate patient care and service excellence for our referring practitioners. Our patients always come first.

We are an expanding diagnostic imaging practice located in Calgary, Alberta, offering a comprehensive range of imaging and specialty care services. Our team of radiologists, physicians, technologists, sonographers, nurses, and operational professionals work collaboratively to provide an exceptional patient experience and support positive healthcare outcomes.

*The Opportunity*

Beam Radiology is seeking a dependable, adaptable, and patient-focused Clinical Aide to join our team in a permanent part-time capacity.

This position will provide patient and operational support throughout the clinic, with a focus on supporting evening and weekend operations. The Clinical Aide will assist with patient flow, clinic readiness, administrative tasks, and support across diagnostic imaging areas, including MRI when required.

The successful candidate will work closely with our clinical and administrative teams and will be cross-trained to provide additional support in reception, booking, documentation, assessments, and other clinic functions based on operational needs. The role is well suited to someone who enjoys variety, is comfortable moving between different responsibilities, and takes a proactive approach to supporting patients and the team.

*Key Responsibilities*

*Patient & Clinical Support*

* Welcome and assist patients throughout their clinic visit.
* Escort patients between reception, changing areas, examination rooms, and clinical departments.
* Assist patients with changing and appointment preparation within the scope of the role.
* Help maintain efficient patient flow and communicate delays, patient needs, or workflow concerns to the appropriate team members.
* Support clinical teams during busy periods and provide general assistance across clinic areas within training and scope.
* Assist patients with wayfinding and other non-clinical needs while maintaining their privacy, dignity, and comfort.

*MRI Support*

* Provide operational and patient support to MRI Technologists during assigned MRI shifts, including single-technologist coverage.
* Remain readily available near the MRI department when supporting MRI operations.
* Assist with patient flow and appointment preparation as directed.
* Complete required MRI safety training and screening and follow established MRI safety protocols.
* Promptly communicate patient safety concerns or operational issues to the appropriate clinical team member.

*Administrative, Reception & Booking Support*

* Complete patient confirmation calls, including RFA confirmation calls, as assigned.
* Assist with faxing, scanning, filing, and organizing patient and clinic documentation.
* Support the preparation of patient packages, forms, schedules, and other appointment materials.
* Assist with assessments and related administrative processes.
* Participate in cross-training for reception and booking functions.
* Provide reception, patient check-in, booking, and general administrative support based on clinic needs.

*Clinic & Team Support*

* Maintain clean, organized, and well-stocked patient and clinic areas.
* Monitor and replenish supplies and assist with linen-related duties as required.
* Work collaboratively with reception, MRI, nursing, technologists, and other clinical and administrative team members.
* Provide additional operational support during vacation coverage, employee absences, special projects, and periods of increased clinic activity.
* Perform other related duties within the position's training and scope.

*Qualifications*

*Required*

* High school diploma or equivalent
* Strong customer service and interpersonal skills
* Professional verbal and written communication skills
* Strong organizational skills and attention to detail
* Ability to prioritize and manage multiple responsibilities in a busy clinic environment
* Strong computer skills and willingness to learn new systems and processes
* Ability to maintain patient confidentiality and professionalism
* Ability to work independently and collaboratively as part of a multidisciplinary team
* Dependable, adaptable, and comfortable supporting changing operational priorities
* Willingness to complete required MRI safety, privacy, workplace safety, infection prevention, and clinic-specific training
* Availability to work evenings and weekends

*Preferred*

* Previous experience in healthcare, a medical office, reception, booking, hospitality, or customer service.
* Experience working directly with patients or the public.
* Knowledge of medical terminology.
* Familiarity with electronic medical records, healthcare scheduling systems, or medical office software.
* Current Basic Life Support (BLS) or First Aid/CPR certification.

*Work Schedule*

* Permanent, part-time 0.5 FTE position
* Schedule will primarily support evening and weekend clinic operations
* Approximately three to four evening shifts per week and one to two Saturdays per month, depending on operational needs
* Additional hours may be available for vacation coverage, employee absences, special projects, or other clinic needs

*Compensation & Total Rewards*

Beam Radiology offers competitive compensation and opportunities for professional development, including:

* Competitive hourly wage based on qualifications and experience
* Overtime pay where applicable
* Opportunities to gain experience across diagnostic imaging and healthcare administration
* Training and cross-training in a variety of clinic support functions
* Team-building events and employee appreciation initiatives
* Additional benefits and programs based on employment eligibility

*Why Join Beam Radiology?*

* A supportive and collaborative team environment
* Meaningful work contributing directly to the patient experience
* Exposure to several areas of diagnostic imaging and clinic operations
* Opportunities to broaden your skills through cross-training
* Opportunities for professional growth within a growing healthcare organization

*Equity, Diversity & Inclusion*

Beam Radiology is committed to fostering an inclusive, respectful, and equitable workplace. We celebrate diversity and welcome applications from individuals of all backgrounds.

Accommodations are available throughout the recruitment process. If you require accommodation, please let us know and we will work with you to meet your needs.

*How to Apply*

If you are passionate about helping patients and would like to join a healthcare organization that values its team members, we encourage you to apply in confidence. Please email your resume to *[email protected]*.

_We thank all applicants for their interest. Only those individuals selected for further consideration will be contacted._

Benefits:
* Disability insurance
* Employee assistance program
* Extended health care
* Life insurance
* On-site parking
* Paid time off
* RRSP match

Work Location: In person