Clinical Services Manager

*Position Summary: *

The Clinical Services Manager (CSM) is a senior health care leader responsible for overseeing clinical operations at Foothills Country Hospice Society (FCHS). This includes managing the delivery of patient care, leading clinical staff and patient support volunteers, and ensuring compliance with relevant regulations and standards. The CSM works closely with the Executive Director, Medical Director and Leadership Team to develop and implement strategies that promote safe, high-quality, patient-family-centred care using a palliative care approach.

The CSM is an experienced Registered Nurse with health care management experience, a thorough knowledge of clinical operations in a hospice setting, an understanding of the realities of working within a nonprofit organization, and a commitment to leading and supporting a team of clinical professionals and patient support volunteers. The role requires strategic thinking, sound decision-making that benefits the organization in the long term, and the ability to manage multiple priorities under pressure. The CSM is an effective leader with demonstrated success guiding change, bringing staff through transitions while maintaining quality care. The CSM champions FCHS's commitment to diversity, equity, inclusion and reconciliation, helping to create a culturally safe environment for patients, families, staff and volunteers.

*About Foothills Country Hospice Society:*

Foothills Country Hospice Society (FCHS) is a hospice providing compassionate, person-centred end-of-life care and bereavement support to individuals and families throughout the Foothills community. Our team is committed to creating a safe, respectful environment where residents and their loved ones are supported with dignity and compassion throughout their end-of-life journey.

Working at FCHS means being part of a close-knit team where relationships matter, every voice contributes, and the work you do has a meaningful impact on residents, families, and our community.

*Position Responsibilities Include: *

* Provides leadership and strategic direction for clinical operations and initiatives.
* Contributes to the development of FCHS's strategic goals and priorities.
* Collaborates with the Clinical Practice Lead (CPL) and the Social Work & Grief Support Lead in the recruitment, performance review, discipline and mentorship of clinical and social work staff.
* Builds and maintains a strong, collaborative working relationship with the Medical Director to support clinical quality, patient safety, policy development and physician engagement.
* Works collaboratively with the Executive Director, CPL and interdisciplinary team to support excellent patient-family-centred care.
* Maintains clear, timely and open communication with the Executive Director, Leadership Team, clinical staff and volunteers so that information is shared consistently across shifts and teams.
* Supports the development and implementation of clinical programs and initiatives that support patient-family-centred care.
* Fosters a culturally safe, inclusive environment in clinical services, integrating diversity, equity, inclusion and reconciliation into clinical policies, programs, and education.
* Participates in the recruitment and orientation of patient support volunteers.
* Identifies the need for and makes recommendations regarding policies and operational procedures to ensure best practice, and ensures all clinical policies are reviewed and revised on a regular schedule.
* Drives continuous quality improvement and innovation in clinical services, using research and evidence-informed practice to ensure standards of excellence in hospice care are in place and maintained.
* Ensures compliance with all applicable standards, including Assisted Living Alberta (ALA) and Accreditation Canada, and ensures audits are completed as required.
* Leads the Quality Improvement and Accreditation process and prepares the hospice team for Accreditation cycles and on-site surveys.
* Liaises with ALA and attends meetings as a representative of FCHS, reporting back to the Leadership Team.
* Completes monthly and quarterly reports for the Executive Director and ALA as per the current contract.
* Completes incident trending and uses metrics to identify efficiencies, prioritize safety and make quality improvements.
* Reviews the annual Patient Safety Plan.
* Ensures processes are in place for cost control tracking so the clinical department stays within budget.
* In collaboration with the CPL, supports clinical competency through an education plan that identifies learning needs and uses evidence-informed best practices to coordinate mandatory clinical education sessions.
* In collaboration with the CPL, uses Clinical Administration supports to ensure education tracking is completed.
* Engages team members in completing audits, identifying opportunities for improvement and making recommendations regarding policies, guidelines and operational procedures.
* Develops and contributes to Business Continuity Planning to support safe and consistent care during disruptions or emergencies.
* Serves as the identified lead for Infection Prevention and Control (IP&C), accountable for best practices, education and compliance.
* Assumes designated clinical management responsibilities during the CPL's absence.

*Accountability: *

Reporting Line: Executive Director
Supervisory Responsibilities: Social Work and Grief Support Lead, Clinical Practice Lead, Clinical Support Administrator, Patient Support Volunteers
Status & Hours of Work: Permanent 1.0 FTE (40 Hours/ Week)

*Minimum Requirements:*

* Knowledge of and commitment to a palliative care approach
* Current, active registration with the College of Registered Nurses of Alberta (CRNA)
* Minimum of a Bachelor's degree in Nursing or Administration; Master's degree preferred
* 5 to 7 years of nursing administration and education experience, preferably in palliative care, hospice or long-term care
* Experience with strategic planning, project coordination and health care innovation
* Demonstrated experience leading effective quality improvement initiatives that produce measurable improvements in care, safety or practice
* Strong, effective leadership, with demonstrated success planning, communicating and sustaining change while supporting staff through transition
* Strong knowledge of and experience with patient risk assessment and safety programs
* Strong understanding of applicable health standards, including ALA requirements and Accreditation Canada standards, with advanced knowledge of Accreditation and the ability to support current activities
* Strong critical thinking, communication and organizational skills
* Ability to work independently while being a collaborative member of an interdisciplinary team
* Demonstrated commitment to cultural humility, equity, diversity, inclusion and reconciliation
* Advanced computer skills, including but not limited to Microsoft Word, Excel and Publisher

*What You Can Expect at FCHS:*

Working at FCHS is an opportunity to be part of a compassionate team that supports residents, families, and one another through some of life’s most meaningful moments.

At FCHS, we value people who bring compassion, curiosity, teamwork, and a willingness to learn and contribute. We are committed to building a workplace where employees feel respected and supported, have opportunities to develop their skills, and can make a meaningful contribution to the lives of residents, families, and our community.

We offer a range of benefits and supports to eligible employees, including:

* Health and dental benefits
* Prescription drug, vision, and paramedical coverage
* Employee & Family Assistance Program
* Paid vacation and sick time
* Opportunities for learning and professional development
* A supportive, team-oriented work environment

*Equity, Diversity and Inclusion:*

FCHS is committed to fostering a workplace where every individual is treated with dignity, respect, and compassion. We welcome employees and applicants from diverse backgrounds, experiences, perspectives, and communities.

We recognize that each person brings unique knowledge, experiences, and strengths to our team. We are committed to creating an inclusive environment where employees feel safe to be themselves, contribute their perspectives, and build meaningful connections with residents, families, volunteers, and colleagues.

*Next Steps:*

If you are looking for an opportunity to bring your clinical leadership expertise to a collaborative hospice team and make a meaningful contribution to residents, families, and our community, we encourage you to apply.

Please submit your *resume and cover letter* outlining your experience, qualifications, and interest in joining the team at FCHS. Tell us what you would bring to this role and how your skills, experience, and approach to care align with our values and the work we do.

_Note: the successful candidate will be required to provide satisfactory pre-employment screening, including a Police Information Check and relevant employment references._

*Thank you for your interest in joining FCHS.* We appreciate the time and care taken to apply for this opportunity. Only candidates selected to move forward in the recruitment process will be contacted.

The collection, use, and retention of personal information will be in accordance with FCHS privacy policies and practices. By submitting your resume and personal data to FCHS and participating in a personal interview, you acknowledge and consent to collecting, using, and disclosing your personal information by FCHS to determine your suitability for employment opportunities.

Pay: From $131,000.00 per year



Application question(s):
* Do you have current, active registration with College of Registered Nurses of Alberta (CRNA)?
* Are you aware that the Foothills Country Hospice is located 5 minutes north of Okotoks, Alberta?

Work Location: In person