General Manager

_World Gym Airdrie is looking for a motivated, ambitious, and results-driven __*General Manager*_ _to lead our team and oversee the daily operations of our fitness facility._

We are looking for a strong leader who takes initiative, holds their team accountable, and understands how to drive business growth while delivering an exceptional member experience. As General Manager, you will be responsible for the overall performance of the club, including membership sales, staff leadership, member retention, administrative operations, and facility management.

*This is a hands-on leadership role.* The successful candidate must be comfortable leading a team, setting expectations, making decisions, and taking ownership of the club's success.

*Be Part of Our Grand Opening!*

World Gym Airdrie is currently under construction, and we're looking for a General Manager to join us ahead of our grand opening! The successful candidate will complete training at one of our existing World Gym locations before taking a leadership role in our pre-opening membership sales campaign. This is a unique opportunity to help build our membership base, establish a strong team, and lead the club from its very first day of operations.

*Responsibilities and Duties*

*Pre-Opening & Presales*

* Complete management training at an existing World Gym location to become familiar with company operations, systems, and sales processes.
* Lead and oversee pre-opening membership sales initiatives to build a strong membership base ahead of the grand opening.
* Recruit, train, and develop a high-performing sales and operations team in preparation for opening.
* Manage presale leads, follow-up activities, and membership conversion to achieve pre-opening sales targets.
* Support local marketing campaigns, community outreach, and promotional events to generate awareness and excitement for the new facility.
* Work closely with regional management to prepare the club for a successful grand opening.
* Transition from pre-opening sales leadership into full club management and daily operations once the facility opens.

*Leadership & Team Management*

* Recruit, hire, onboard, train, schedule, and manage club employees.
* Lead and motivate the team to achieve monthly membership sales goals.
* Monitor employee performance, provide coaching, and hold staff accountable to company standards.
* Conduct performance evaluations and address disciplinary matters when necessary.
* Ensure adequate staffing and coverage throughout operating hours.
* Foster a positive, professional, and results-driven work environment.

*Membership Sales & Revenue Growth*

* Drive membership sales and ensure monthly sales targets are achieved.
* Train and support employees in sales techniques, lead management, and member engagement.
* Monitor sales performance, follow-up activity, and conversion opportunities.
* Identify opportunities to increase revenue, improve membership retention, and grow the club's membership base.
* Support promotional campaigns and marketing initiatives to attract new members.
* Assist with the future development and growth of personal training services, including building and managing a personal training team.

*Club Operations & Administration*

* Oversee all daily administrative and operational functions of the facility.
* Manage membership agreements, billing, electronic funds transfers (EFT), overdue accounts, and collections.
* Complete daily reporting, financial balancing, audits, and month-end reports.
* Monitor club performance, revenue, expenses, and operational budgets.
* Oversee retail inventory, product ordering, and supply management within approved budgets.
* Ensure accurate membership records and compliance with company policies and procedures.
* Communicate club performance, operational concerns, and business opportunities to ownership.

*Member Experience & Retention*

* Maintain a high standard of customer service throughout the facility.
* Address escalated member complaints professionally and efficiently.
* Develop initiatives to improve member satisfaction, engagement, and retention.
* Build strong relationships with members and create a welcoming, supportive gym community.
* Coordinate group fitness schedules based on instructor availability and member demand.

*Facility Management*

* Ensure the facility remains clean, safe, organized, and fully operational.
* Oversee equipment maintenance, repairs, and facility upkeep.
* Maintain company standards for cleanliness, safety, and presentation.
* Identify operational challenges and implement effective solutions.

*Qualifications & Requirements*

*The ideal candidate will demonstrate:*

* Previous management or supervisory experience, preferably in fitness, sales, hospitality, retail, or another customer-focused industry.
* Strong leadership skills with the ability to motivate, develop, and hold employees accountable.
* A proven ability to achieve sales targets and drive business results.
* Excellent organizational, time management, and problem-solving skills.
* Confidence in making decisions and managing daily operations independently.
* Strong communication and customer service skills, including handling difficult conversations.
* Experience with scheduling, administrative reporting, and budget management.
* Reliability, flexibility, and a willingness to take a hands-on approach when needed.
* An interest in health and fitness and a commitment to delivering a positive member experience.
* Availability to work flexible hours, including evenings and weekends as operationally required.

*Previous fitness industry experience is considered an asset but is not required.* We value strong leadership, accountability, and the ability to deliver results.

*What We Offer*

* Full-time management position
* Opportunities for career development and professional growth
* FREE VIP Plus World Gym membership
* A fun, energetic, and team-oriented work environment
* The opportunity to lead a team and make a meaningful impact on the success of the club

*About World Gym*

_World Gym can be traced back to the glory days of Muscle Beach in Los Angeles, California. In 1976, Joe Gold opened a small gym filled with custom made equipment. Before long, World Gym was the fitness destination for celebrity body building greats such as Arnold Schwarzenegger, Lou Ferrigno and Dave Draper. By the early 1980s, World Gym was firmly established as a global fitness icon. The brand expanded worldwide and is now in full swing, fueled in large part by convenient, affordable memberships._

*If you are a motivated leader who takes ownership, drives results, and is ready to make an impact, we encourage you to apply!*

Pay: $50,000.00-$60,000.00 per year

Benefits:
* Casual dress
* On-site parking
* Paid time off
* Store discount



Ability to commute/relocate:
* Airdrie, AB: reliably commute or plan to relocate before starting work (required)

Experience:
* Sales: 2 years (required)
* Management: 2 years (required)
* Customer service: 5 years (required)

Licence/Certification:
* First Aid Certification (preferred)

Work Location: In person