Medical Office Assistant/Admin

Jacksonport Medical Clinic & Medical Aesthetics is a physician-led clinic located in Northeast Calgary offering family medicine and advanced aesthetic treatments.

This position is ideal for a *licensed MOA or someone *withan *interest in medicine who enjoys both client care and clinic operations*, and is comfortable moving between reception duties and aesthetic treatments depending on the needs of the clinic.

The Medical Office Assistant will play an integral role in the day-to-day operations of our family medical clinic, ensuring the smooth and efficient delivery of patient care. The successful candidate will provide administrative and clinical support to physicians and clinical staff while maintaining a welcoming, professional, and patient-focused environment.

Key Responsibilities:

* Greet patients, manage check-ins, and provide a welcoming first point of contact.
* Answer incoming phone calls, respond to patient inquiries, and manage appointment bookings.
* Schedule, confirm, and coordinate patient appointments and follow-ups.
* Obtain and document patient vital signs, including blood pressure, heart rate, temperature, oxygen saturation, and weight as appropriate.
* Obtain a brief preliminary patient history, including presenting complaints and relevant medical information, prior to physician assessment.
* Prepare patients for examinations and assist physicians with basic clinical procedures as required.
* Maintain accurate and up-to-date electronic medical records (EMR).
* Manage electronic document filing (DocuFiling), including scanning, uploading, categorizing, and organizing patient documents within the EMR.
* Process incoming laboratory results, diagnostic imaging reports, specialist consultations, and other medical correspondence.
* Manage incoming and outgoing faxes, referrals, requisitions, and medical reports.
* Coordinate specialist referrals and communicate with pharmacies, hospitals, laboratories, and other healthcare providers.
* Ensure timely processing and appropriate routing of incoming medical documents to physicians.
* Handle patient inquiries and administrative requests in a timely and professional manner.
* Maintain patient confidentiality and adhere to privacy regulations and clinic policies.
* Assist physicians and clinical staff with general administrative duties to support efficient clinic operations.

Qualifications and Skills:

* Previous experience as a Medical Office Assistant, preferably in a family practice setting.
* Familiarity with electronic medical records (EMR) systems and electronic document management/DocuFiling.
* Experience obtaining vital signs and performing preliminary patient intake.
* Knowledge of medical terminology and general clinic workflows.
* Excellent communication, organizational, and multitasking skills.
* Strong attention to detail and ability to work efficiently in a fast-paced environment.
* Professionalism, discretion, and a patient-centered approach.
* Ability to work independently and as part of a healthcare team.

Additional Assets:

* Experience with Alberta healthcare systems and processes.
* Familiarity with specialist referrals, laboratory requisitions, diagnostic imaging, and electronic medical correspondence.

Compensation

* *$19 per hour starting wage*
* *Commission on aesthetic treatment bookings and skincare product sales*
* Supportive and professional clinic environment
* Opportunity to gain experience in a physician-led medical aesthetics clinic

Pay: Up to $20.00 per hour

Work Location: In person