Mobile Building Operator

*Job Overview*

Martello Management (AB) Inc. is seeking a Mobile Building Operator with a coordination and tenant-service focus.

The Mobile Building Operator is responsible for delivering both hands‑on operational support and tenant‑focused coordination across a diverse portfolio of 13 commercial properties in Calgary, including retail and office sites.

This position ensures all buildings are well‑maintained, safe, and operating efficiently through routine inspections, minor maintenance, and the coordination of contractors for more complex service needs. As a key tenant-facing representative, the role requires strong communication skills, proactive problem‑solving, and the ability to work independently while managing a mobile workload across multiple locations.

You will work closely with the Property Manager while maintaining professional relationships with tenants, contractors, and ownership. This position offers a balanced mix of field work, administration, and service coordination, along with opportunities for skill development and career growth and reports to the Director of Building Operations, based out of our Vancouver Head Office.

*Key Responsibilities*

* Serve as the primary tenant-facing contact across a portfolio of commercial buildings.
* Conduct proactive check-ins with tenants to identify concerns
* Monitor building systems and equipment, identify operating issues, and take appropriate action to maintain dependable service.
* Triage tenant issues and determine which trade is required (plumbing, electrical, HVAC, etc.)
* Dispatch, schedule and coordinate contractors for service work
* Manage quotes, invoices and service documentation
* Maintain accurate logs and ensure timely follow-up
* Support general operational oversight in a mobile, multi-site environment
* Communicate professionally and clearly with tenants, contractors and internal teams

*What You Bring*

* Experience in facilities coordination, property services or tenant services.
* Strong communication and customer service skills
* Ability to triage issues and identify appropriate trades
* Experience managing quotes, invoices and admin follow-through
* Comfortable working independently across multiple locations
* General understanding of building systems (HVAC / boilers / pumps an asset).
* Strong organizational skills and attention to detail
* Valid driver's license and comfort using personal vehicle daily.

*What's In It For You*

* Standard Monday to Friday schedule (Approximately 8:00 am to 4:00 pm)
* Benefits available after 3 months
* 3 weeks vacation time per year
* 5 sick days annually (exceeding Alberta Requirements).
* On call rotation for emergencies, paid at overtime or double time (to be confirmed).
* Role emphasizes communication and coordination rather than technical trades work.

Pay: From $60,000.00 per year

Benefits:
* Dental care
* Employee assistance program
* Extended health care
* Paid time off
* Vision care



Application question(s):
* Are you comfortable working at heights of up to 8 stories

Education:
* Secondary School (preferred)

Experience:
* building operations: 3 years (required)
* Customer service: 3 years (preferred)
* Property management: 1 year (preferred)
* Microsoft Office and Email: 1 year (required)
* ladder use / roof-level inspections: 1 year (preferred)
* Mechanical Systems (HVAC/DDC/Boilers): 1 year (preferred)

Language:
* English (required)

Licence/Certification:
* Driving Licence (required)

Willingness to travel:
* 75% (preferred)

Work Location: On the road