Service Writer

*Overview*

Commercial Truck Equipment is looking to add an experienced full-time, permanent *Service Writer* to our Calgary, AB team.

Reporting to the Service Manager, our Service Writer will be a main point of contact for service customers, coordinating work from the initial inquiry through scheduling, repair updates, and completed work orders. The primary focus is service writing and administration, with supporting parts duties to help technicians complete service jobs. This position does not include retail or counter parts sales.

Individuals who have been successful with us in the past have a high attention to detail, are well organized, care deeply about doing things the right way, and have a drive to solve problems for the customer and for the business.

We are looking for someone with experience in service writing, service advising, or service administration who is comfortable working with customers and technicians in a busy shop. Experience in the work truck industry or an adjacent industry, such as passenger vehicles, heavy equipment, oilfield support, recreational vehicles, manufacturing, or agriculture, is valuable. Parts knowledge is an asset when coordinating repairs and sourcing the items needed for service work.

*About Commercial*

Commercial Truck Equipment is Canada’s largest, most stable, and most diversified company serving the work truck, utility, and emergency equipment industry. In business since 1947, Commercial provides unmatched job security and a comprehensive list of employee benefits.

More than 30% of our team are long-tenured employees with over 15 years of service; evidence of strong employee/employer relationships, effective teamwork, and the benefit of an open-door policy.

As Commercial continues to grow and diversify, we are looking for qualified and committed people to join our team.

*Benefits*
Commercial proudly offers a highly competitive benefits program for our employees and their families. Our industry-leading program is wide ranging, stable, and reviewed on an annual basis to ensure the best care possible for our team.

Extended Health Care Program

* Prescription drug coverage with direct-pay drug card
* Vision care including prescription glasses, contacts, and exams for adults and dependent children
* Extensive paramedical coverage with per-category accounts for physiotherapy, chiropractic care, massage therapy, naturopathy, podiatry, acupuncture, clinical counsellors, psychologists, and more
* Comprehensive emergency medical travel insurance

Dental Care Program

* Extensive dental coverage including basic, major, and restorative coverages
* Children’s orthodontics included

Group Life Insurance & Full Disability Offerings

* Life insurance and accidental death & dismemberment
* Comprehensive short-term disability program
* Comprehensive long-term disability program

Group Retirement Program

* Company-matched retirement program Open RRSP structure with maximum flexibility

Investment and financial planning tools included

Additional Benefits

* Annual profit-sharing compensation and seasonal bonus program
* Generous vacation entitlements that exceed employment standards in all provinces
* Safe workplace with full committee and monthly meetings
* Health, Wellness and financial tools provided by our benefits provider Sunlife Canada
* Employee purchase discount program from key vendors
* Boot and Tool allowances for relevant staff members
* Company events including BBQs, holiday parties, company newsletter and more
* Unmatched stability and security from the largest and most diversified company in the industry
* Exceptional career growth opportunities with a “hire-from-within” strategy

*Key Responsibilities*

* Act as the main contact for service customers, recording their concerns and service requirements accurately
* Create and maintain work orders, documenting the requested work, estimates, customer approvals, and technician updates
* Schedule service appointments and coordinate job priorities with the Service Manager and technicians
* Prepare service estimates that include the parts, labour, and delivery costs required for the job
* Explain estimates and obtain customer approval before proceeding with additional service work
* Keep customers informed of repair progress, changes to estimates, and expected completion dates; return inquiries promptly
* Review work orders for complete and accurate labour, parts, and service records before closing
* Maintain service files, process technician timecards, and enter accurate information into company systems
* Work closely with service, parts, and production teams to keep service jobs organized and on schedule
* Help technicians identify parts required for service jobs using parts manuals, diagrams, and technical information
* Coordinate with the parts department and suppliers to confirm pricing, availability, and delivery of parts needed for service work
* Assist with ordering, receiving, organizing, and issuing parts for service work orders as required
* Follow up on parts delays and communicate their impact on service schedules to the Service Manager, technicians, and customers
* Assist with inventory records, returns, and warranty-related parts associated with service jobs
* Handle other service department tasks and projects assigned by the Service Manager

*Qualifications and Experience*

The successful applicant will have a mix of the following qualifications and experience. Commercial is looking for someone who has the experience to make a smooth transition into this position and contribute to the team.

* 2 or more years of experience in service writing, service advising, service administration, or a closely related role
* Valid Class 5 driver's licence is mandatory; a licence above Class 5 is considered an asset. A driver's abstract will be a required condition of employment
* Strong computer skills, including Office 365 and Excel in particular, are required
* Knowledge of the truck or heavy equipment industry would be beneficial
* Experience in the truck equipment industry is considered a very valuable asset
* Experience identifying and ordering parts for repairs and coordinating with suppliers would be beneficial
* Commitment to providing outstanding internal and external customer service
* Ability to work both individually and as part of a team
* Able to manage multiple tasks in a rapidly changing environment
* Strong verbal and written communication skills
* Strong attention to safety, detail, and accuracy
* Ability to lift boxes weighing up to 50 pounds

*Application and Timeline*

We are looking to add the right individual to our Calgary service team. Applications will be reviewed as received, and qualified candidates are encouraged to apply. Our focus is on finding someone with the right experience and attitude who will be a good long-term fit for the department.

We thank international candidates for their interest, but only candidates legally permitted to work in Canada will be considered. Preference will be given to candidates currently residing in the Calgary area.

_Commercial Truck Equipment maintains an inclusive and discrimination-free hiring process, as well as compliance with Provincial Human Rights Acts, the Canadian Human Rights Act, and the Employment Equity Act._

Job Types: Full-time, Permanent

Pay: $45,000.00-$65,000.00 per year

Benefits:
* Casual dress
* Company events
* Dental care
* Disability insurance
* Extended health care
* On-site parking
* Paid time off
* RRSP match
* Store discount
* Vision care



Ability to commute/relocate:
* Calgary, AB: reliably commute or plan to relocate before starting work (required)

Licence/Certification:
* Driving Licence (required)

Work Location: In person