Plumbing/HVAC Dispatch & Administration

Highcliffe Mechanical is seeking a reliable, organized, and professional dispatcher & administrator to join our team. This role is essential to daily operations and customer satisfaction. The ideal candidate is detail-oriented, customer-focused, and comfortable handling administrative and scheduling responsibilities. This is a maternity leave contract but could lead to full-time employment.

*Responsibilities:*

* Answer incoming phone calls and respond to emails
* Provide professional, friendly customer service
* Schedule and organize daily job assignments for technicians
* Order supplies and equipment as required
* Make follow-up phone calls to clients regarding services, scheduling, and satisfaction
* Document customer interactions, service details, and transactions accurately
* Perform light bookkeeping duties, including recording payments and invoicing
* Maintain organized digital and physical records
* Assist with general office administrative tasks as needed

*Qualifications:*

* Previous experience in a dispatch or administrative role preferred
* Strong customer service and communication skills
* Proficient computer skills
* Strong organizational and time-management abilities
* Attention to detail and ability to multitask
* Professional demeanor and dependable work ethic
* Having a valid driver's license is an asset

Job Types: Full-time, Fixed term contract
Contract length: 6 months

Pay: $23.00-$28.00 per hour

Benefits:
* Casual dress
* Company events
* Dental care
* Extended health care
* On-site parking
* Paid time off
* Vision care

Work Location: In person